Shipping, Delivery & Refund Policy

Customers are solely responsible for reviewing all order information before completing checkout, including:

• Shipping address
• Apartment or unit number
• Name
• Email address
• Products and quantities ordered

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an address correction is requested after an order has been processed or shipped, we cannot guarantee that the change can be made.

Orders returned to us because of an incorrect address, incomplete address, refused delivery, or failure to retrieve the package may require an additional shipping fee before the order can be resent.

Original shipping charges are non-refundable.

Processing and delivery estimates are provided as a convenience and are not guaranteed.

Once a package has been accepted by the shipping carrier, transit and delivery are handled by that carrier. We are not responsible for delays caused by:

• Carrier disruptions
• Weather
• Holidays
• Incorrect routing
• Missed delivery attempts
• Customs or government inspections
• Events outside of our reasonable control

Tracking information will be provided when available.

An order shown as Delivered by the shipping carrier is considered successfully delivered to the address provided by the customer.

We are not responsible for packages that are lost, stolen, misplaced, or removed after the carrier has confirmed delivery.

Customers should provide a secure delivery location and monitor tracking information when expecting an order.

If a carrier marks a package as delivered but you cannot locate it, you should first contact the carrier and check with household members, neighbors, building management, mailrooms, or other potential delivery locations.

If tracking does not show delivery and the package appears to have been lost in transit, contact us so we can review the shipment.

Replacement or reimbursement for a lost shipment is not automatic and will depend on the circumstances of the shipment and the carrier's investigation.

Any issue involving a damaged shipment, missing item, or incorrect product must be reported within 48 hours of delivery.

Claims should include:

• Order number
• Description of the issue
• Clear photographs of the shipping package
• Photograph of the shipping label
• Photographs of all products received

Please retain all original packaging until the claim has been resolved.

Failure to provide requested documentation may result in the claim being denied.

Due to the nature of laboratory and research products, all sales are final once an order has been processed or shipped.

We do not accept returns or exchanges of research compounds.

Products cannot be returned once they have left our possession because we cannot verify how they were transported, stored, handled, opened, or otherwise maintained after delivery.

Refunds, replacements, or store credits may be provided at our discretion when we confirm that:

• We shipped the wrong product.
• An item was missing due to our fulfillment error.
• A product arrived materially damaged.
• We canceled an order before shipment.
• Another verified fulfillment error occurred on our end.

Depending on the circumstances, we may resolve an approved claim through a replacement, store credit, or refund.

Refunds or replacements will generally not be provided for:

• Incorrect or incomplete addresses entered by the customer.
• Orders delivered to the address entered during checkout.
• Packages marked delivered by the carrier.
• Stolen packages after confirmed delivery.
• Refused or unclaimed packages.
• Carrier delays.
• Customer ordering the wrong product or quantity.
• Change-of-mind purchases.
• Products that have been opened, used, reconstituted, altered, transferred, or improperly stored.
• Damage resulting from customer handling or storage.
• Claims submitted outside the stated claim period.
• Failure to provide photographs or other information reasonably requested to investigate a claim.

Cancellation requests must be submitted before an order has been processed for shipment.

Submitting a cancellation request does not guarantee that the order can be canceled.

Once an order has been packed, fulfilled, or transferred to the carrier, it is considered final and cannot normally be canceled.

Customers are responsible for ensuring that the products they purchase may legally be possessed, purchased, received, and used in their jurisdiction.

We reserve the right to refuse or cancel any transaction or shipment when necessary for legal, regulatory, fraud-prevention, safety, or carrier-compliance reasons.

Products offered through our store are intended solely for legitimate laboratory, analytical, or research purposes.

Unless expressly stated otherwise, products are not intended for human or veterinary consumption, diagnosis, treatment, or prevention of disease.

By placing an order, the customer acknowledges that they have reviewed and accepted this Shipping, Delivery & Refund Policy.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.